General Terms & Conditions
1. Introduction
1.1 These terms and conditions govern your use of our website and the purchase of products offered through it.
1.2 Definitions and interpretations of the terms used in this document can be found in section 26.
2. Acceptance
2.1 By using our website or purchasing products, you confirm and warrant that:
(a) You are a natural person aged 18 or older.
(b) You have the legal capacity to enter into a binding contract with us.
(c) You are not restricted by any applicable law or treaty from entering into such a contract.
2.2 We may request written confirmation of your authority to accept these terms.
2.3 You also confirm and warrant that you:
(a) Have not been convicted of any computer- or internet-related offense.
(b) Have not previously been denied access to our website or products.
2.4 We reserve the right to deny you access to our website if we deem it necessary or appropriate.
2.5 By placing an order, you acknowledge and agree to the following:
(a) You have carefully read and fully understood these terms and conditions.
(b) Your order constitutes an offer to purchase in accordance with these terms and conditions.
(c) Any order confirmation will be governed exclusively by these terms and conditions.
(d) You agree to comply with these terms and conditions.
2.6 If you do not agree to these terms and conditions, you must not use our website or purchase any products.
2.7 Agreement to Terms and Conditions
You must expressly agree to these Terms and Conditions to:
(a) Submit any information to or through our website.
(b) Purchase any products.
2.8 Acceptance of Additional Policies
By visiting our website, purchasing products, or agreeing to these Terms and Conditions:
(a) You also agree to our Privacy Policy.
(b) You accept and agree to comply with our Acceptable Use Policy (refer to paragraph 12 for details).
2.9 Recommendation
We strongly recommend that you print or save a copy of these Terms and Conditions for your future reference.
2.10 Non-Agreement
If you do not agree to these Terms and Conditions, you are not permitted to place an order or communicate with us.
3. Personal Use
You confirm that you will use the website to purchase products solely for your personal, non-commercial use. You agree to act as a principal and not as a representative or on behalf of any other person.
4. Prices
4.1 The prices displayed for products on our website include delivery charges but exclude any fees, taxes, duties, levies, or other government-imposed charges (“duty unpaid and untaxed”).
4.2 You are responsible for any duties, taxes, fees, levies, or other charges related to the importation of products to your delivery address. These costs are not included in the product prices.
- Additional charges, such as customs duties or import VAT, may apply, especially if goods are shipped from a non-EU country (e.g., China).
- It is advisable to confirm with our customer service whether customs duties apply before placing an order.
- Customs duties or import VAT are not covered by us and remain the buyer's responsibility.
- Goods are shipped "duty unpaid and untaxed," and the buyer, as the "importer of record," must ensure proper payment of customs duties and compliance with all import laws and regulations of the destination country.
- Since import rules vary by country, please check the relevant import duties and VAT for your country before placing an order.
4.3 While we strive to ensure the accuracy of all details, descriptions, and prices displayed on our site, errors may occasionally occur.
- If a pricing error is identified, we will notify you promptly and provide the option to reconfirm your order at the correct price or cancel your order.
- If we are unable to contact you or do not receive your response, the order will be considered canceled, and you will receive a full refund.
- Should you choose to reconfirm your order, we will arrange delivery and adjust the payment amount accordingly, using the same payment method as the original order.
4.4 We are under no obligation to fulfill an order if the price displayed on the website is incorrect, even after you have received an order confirmation.
4.5 Prices are subject to change; however, any changes will not affect orders for which an order confirmation has already been issued.
5. Placing an Order
5.1 All orders are subject to stock availability. Once you place an order, we will send you an order confirmation if we have sufficient stock, which serves as our acknowledgment of your order. If stock is unavailable or delivery difficulties arise, we will notify you via email and issue a full refund for the affected order.
5.2 A contract is formed only when we issue an order confirmation, and it applies solely to the product(s) listed in that confirmation. These terms and conditions are integral to the contract and take precedence over any other terms.
5.3 If your order includes multiple products, they may be delivered in separate shipments at different times.
5.4 We reserve the right to remove products from the website or modify website content at any time. We are not liable to you or any third party for the removal of any product or the editing or deletion of website materials.
5.5 We retain the right to refuse or reject any order at any stage, even after issuing an order confirmation. We are not liable to you or any third party for any such refusal or rejection.
5.6 If we cancel your order after receiving payment (including after issuing an order confirmation), we will refund the full payment amount to you.
6. Payment
6.1 Payment for Products can be made using any of the payment methods listed on our website.
6.2 You may also use promotional vouchers provided by us to pay for all or part of your order. These vouchers can only be redeemed online during checkout.
6.3 We may utilize payment intermediaries to process payments between you and us. By placing an order, you consent to us sharing necessary documents and information, including personal data, with these intermediaries.
6.4 We are not a regulated payment processor or money service provider, and we are not liable for payment failures or issues caused by payment intermediaries.
6.5 You are responsible for ensuring that the information provided during the payment process is accurate and complete. By making a payment, you confirm that:
(a) the payment method used belongs to you;
(b) any promotional voucher used is rightfully yours (if applicable); and
(c) you have sufficient funds or credit available to complete the payment for your order.
6.6 We are not liable for unauthorized use of your credit, debit, or prepaid cards by third parties, even if those cards have been reported stolen. We reserve the right to report any fraudulent or illegal activity, including unauthorized payments, to the relevant authorities or credit bureaus.
6.7 You agree not to:
(a) initiate or attempt any chargebacks for payments made to us; or
(b) reverse any payments made for Products.
6.8 You agree to indemnify us and hold us harmless against any losses, costs, liabilities, or expenses arising from chargebacks, payment cancellations, or reversals initiated by you.
7. Delivery
7.1 We will make every effort to deliver your order to the address provided at the time of purchase.
7.2 An estimated delivery date will be indicated during checkout.
7.3 If we are unable to meet the estimated delivery date, we will notify you as soon as possible. However, to the extent permitted by law, we are not liable for any losses, costs, damages, or expenses caused by delivery delays.
7.4 If delivery to your specified location is not possible, we will inform you promptly. You may choose to cancel the order for a refund or provide an alternative delivery address.
7.5 The risk in the Products transfers to you upon delivery unless the delay is caused by your failure to comply with these terms. In such cases, the risk passes at the time delivery would have occurred without your breach.
7.6 If you are unavailable to accept delivery, the carrier may leave instructions for redelivery or collection.
7.7 If you unreasonably refuse delivery or fail to collect your order from the carrier, we may charge you for reasonable costs incurred in returning the order to us, without prejudice to our other rights or remedies.
7.8 Products are dispatched within 2-5 days of confirmed payment. Standard delivery time is 5-8 working days, but may take up to 4 weeks in exceptional cases unless otherwise stated. Orders are shipped directly by the manufacturer once all items in the order are available.
7.9 Customs, Duties, and Taxes:
- All duties, taxes, customs charges, and declarations for importing products are your responsibility and are not included in the product price.
- Additional costs, such as customs duties or import VAT, may apply as goods are shipped from a non-EU country (China).
- Contact customer service to confirm if customs duties apply to a specific product before ordering.
- We do not pay customs duties or import VAT. Goods are shipped on a "duty unpaid and untaxed" basis.
- As the buyer and "importer of record," you are responsible for ensuring payment of applicable duties and taxes and complying with all laws and regulations of the importing country.
- Please verify your country’s customs duties and VAT policies before placing an order.
8. Cancellation or Modification of Orders
8.1 You may request to cancel or amend an order by emailing us after placing it on our website.
8.2 After Packing:
- Once your order has been packed, it cannot be cancelled or modified. In this case, you will need to return the order following the procedure outlined in paragraph 10.
- As our goods are shipped from Asia, longer transit times may apply, which we cannot control.
- If the product(s) have already been shipped, cancellation is no longer possible. Please wait to receive the goods and return them to us. You may still notify us in advance of your intent to cancel.
- To expedite returns, please provide a shipping confirmation for the returned items. Refunds before receiving the returned goods may only be issued after 16 weeks from the order date if the goods have not arrived.
8.3 Automated Order Processing:
- Orders are processed automatically and dispatched promptly after being placed.
- Interrupting the shipping process is not possible once the order is triggered. Refunds before delivery may only be processed within 24 hours of placing the order.
9. Defective Products
9.1 You acknowledge that the Products offered are standard items and not customized to meet specific personal requirements.
9.2 All product descriptions, information, and materials provided on the Website are offered "as is," without any express or implied warranties or representations.
9.3 Product illustrations on the Website may differ slightly from the actual item you receive.
9.4 If you receive a faulty product, please email us with details of the product and include a photograph of the defect.
9.5 You may return the defective product in accordance with the return process described in paragraph 10.
9.6 Upon receipt of the returned product, we will inspect it promptly. Processing times may vary depending on your order.
9.7 If we determine that the product is defective, we will notify you via email.
9.8 In the case of a confirmed defect, we will, at our sole discretion, either:
(a) Replace the Product: Send a replacement product to your delivery address and cover the delivery costs. You will need to return the defective product to us.
(b) Provide a Refund: Refund the product’s purchase price and the cost of returning it to us. The refund will be issued to the original payment method.
9.9 If we determine that the product is not defective, we reserve the right not to issue a refund for the purchase price. Additionally, we may charge reasonable service fees and deduct them from your original payment method. To the extent permitted by law, we will not be held liable for any losses, costs, or damages arising from this determination.
10. Returns and Refunds
10.1 Our returns policy is part of these Terms and Conditions of Sale, which govern your access to and use of our Site.
10.2 If you are not completely satisfied with your order, you may email us to initiate a return. Returns must be made within 30 days from the date you, or a third party designated by you (other than the carrier), received the final product in your order.
10.3 The cost of returning the product is the responsibility of the customer and must be paid by you.
10.4 A refund will only be issued after we have received the returned product and completed an inspection.
10.5 Returned products must be in the same condition as when you received them. They should be properly packaged, unused, with all product labels intact, and in the original packaging. We reserve the right to reject returns of products that are in unsuitable condition.
10.6 The processing time for returns may vary depending on your order.
10.7 Once we approve the return after inspecting the product, you will receive an email notification. Refunds will be issued promptly to the original payment method after approval.
10.8 The return process is considered complete once we have received the physical goods.
10.9 Since our products are shipped from Asia, delivery times may be longer, and we cannot control these delays. If the goods are already in transit to you, cancellation is not possible. You will need to wait until you receive the goods to send them back to us. However, you may inform us of your intention to cancel in advance.
To facilitate faster processing, we recommend providing us with a shipping confirmation when returning goods. Early refunds (before the goods are received by us) can only be considered 16 weeks after the order date if the goods have not yet arrived.
11. Vouchers
11.1 Promotional vouchers or discounts can be applied when purchasing products on our website.
11.2 To redeem a voucher or discount, the code must be entered during the checkout process.
11.3 Once applied, the voucher or discount will be deducted from the total amount of your order at checkout.
11.4 Only one promotional voucher or discount may be used per order.
11.5 Promotional vouchers have no cash value and do not accrue interest.
11.6 If the promotional voucher’s value does not cover your order’s total cost, the remaining balance can be paid using another payment method available on the website.
11.7 If you return an order purchased with a promotional voucher, the value of the voucher will not be refunded. However, any additional amount paid using a separate payment method may be refunded.
12 Permitted Use
12.1 You agree not to engage in the following prohibited actions ("Prohibited Actions"):
(a) Using our website in any way that could cause damage to the website or disrupt its performance, availability, or accessibility;
(b) Using our website for any illegal, unlawful, fraudulent, or harmful purposes, or in connection with any such activity;
(c) Using our website to copy, store, host, transmit, distribute, or publish any material related to spyware, computer viruses, Trojan horses, worms, keyloggers, rootkits, or other malicious software;
(d) Carrying out any systematic or automated data collection activities (such as scraping, data mining, or harvesting) on or in relation to our website without our explicit written consent;
(e) Accessing or interacting with our website using any automated tools like robots or spiders;
(f) Violating the guidelines specified in our website's robots.txt file;
(g) Using data collected from our website for direct marketing activities (including email, SMS, telemarketing, or direct mail);
(h) Contacting individuals, companies, or other entities using the data collected from our website;
(i) Using or directing the website to interact with devices unless explicitly authorized;
(j) Using the website’s infrastructure to engage in hacking, send malicious network messages, or any other activity that could harm any device, whether owned by us or not;
(k) Copying, publishing, modifying, translating, decompiling, disassembling, reverse engineering, or attempting to access the source code or structure of the website, whether to create derivative works or otherwise;
(l) Using or accessing the website to create a competing product or service or to share a product comparison study with third parties;
(m) Selling, transferring, sublicensing, distributing, or leasing your access to the website;
(o) Making the website available to any third party through a private network;
(p) Editing or modifying any content or material printed or copied from our website in any form, whether digital or hard copy;
(q) Using the website in any way prohibited by law or regulation;
(r) Making unauthorized requests or orders; or
(s) Placing speculative, false, or fraudulent orders.
12.2 You agree to be responsible for any damage, loss, liability, costs, or expenses we may incur due to any prohibited actions you commit or authorize.
12.3 You agree to notify us as soon as possible if you become aware of anyone engaging in prohibited activities. You will assist us reasonably in any investigation we may conduct based on your information.
12.4 You must ensure that any information you provide to us through our website or in connection with it is:
(a) True, accurate, up-to-date, complete, and not misleading;
(b) Compliant with all relevant laws and regulations;
(c) Not infringing on the privacy, data protection, confidentiality, intellectual property rights, or any other rights of others;
(d) Not offensive, abusive, pornographic, defamatory, misleading, illegal, or otherwise objectionable.
12.5 You will promptly provide us with any documents or information we request to verify your identity. You must immediately update any information provided to ensure that it is complete and accurate at all times.
12.6 You must comply with all applicable laws related to your use of the website. It is your responsibility to ensure compliance, whether based on your country of residence, the location from which you access the website, or other factors.
12.7 If you become aware of any material or activity on our website that violates these terms and conditions, please email us immediately.
13 Links to the Website
13.1 Links from our website to third-party sites and resources are provided for informational purposes only. These links should not be interpreted as an endorsement or recommendation by us of the linked sites or the information obtained from them.
13.2 You acknowledge that we do not control the content of other sites or resources linked to or mentioned on our website.
13.3 You may link to our homepage, provided that the link is made in a fair and legal manner, and does not harm or take advantage of our reputation.
13.4 You must not create a link that suggests any form of affiliation, authorization, or approval by us where none exists.
13.5 You must not create a link to our website from a site that you do not own.
13.6 You may not embed our website in frames on another site, nor link to any part of our site other than the homepage.
13.7 We reserve the right to remove permission to link at any time, without notice.
13.8 Any site linking to ours must comply with the content standards outlined in our acceptable use policy (see paragraph 12 above).
13.9 Please contact us for prior approval if you wish to link to our website in a manner that does not comply with the guidelines in this paragraph 13.
14 Intellectual Property Rights
14.1 The code, structure, and organization of the website are protected by intellectual property rights.
14.2 We are the owner or licensee of all intellectual property rights related to our website and its content and materials. These works are protected by laws and treaties worldwide, and all rights are reserved.
14.3 You may only use the website and its content for personal, non-commercial purposes and in compliance with these terms and conditions. The website’s content includes material related to the products.
14.4 You agree to notify us of any suspected infringement of our intellectual property rights.
14.5 You may not use our trademarks without our prior written consent, unless they are part of the material you use and reproduce exactly in accordance with paragraph 13.
15 Data Protection
15.1 Our privacy policy is part of these terms and conditions, and it governs your access and use of our website.
15.2 We use cookies on our website, including for tracking how our customers prefer to view the site. By accepting these terms and conditions, you also consent to our use of cookies for this purpose. For more details on cookies, please refer to our privacy policy.
15.3 If you provide us with personal data, we will process it in accordance with your instructions and take appropriate security measures to protect it from unauthorized or unlawful processing, as well as from accidental loss, destruction, or damage.
15.4 Unless specific safeguards are necessary or otherwise agreed upon in writing, information and documents related to the sale of products may be shared between us, and may be accessible electronically by our employees, officers, consultants, or agents.
16. Viruses
16.1 We do not guarantee that our website is secure or free from errors or viruses.
16.2 It is your responsibility to configure your IT systems, computer programs, and platform to access our website. You should use your own anti-virus software.
16.3 You must not misuse our website by knowingly introducing viruses, Trojan horses, worms, logic bombs, or any other harmful or malicious materials.
16.4 You must not attempt to gain unauthorized access to our website, the server hosting it, or any server, computer, or database connected to our website.
16.5 You must not launch a denial of service attack or a distributed denial of service attack against our website.
16.6 If we believe you have violated the provisions of this paragraph 16, your right to use our website will be terminated immediately. We may report any violations to the relevant authorities, and will do so if required by law.
17. Liability
17.1 Subject to paragraph 17.13, we will not be liable, to the fullest extent permitted by law, and will not be responsible or liable for any loss suffered by you or others as a result of: (a) Third-party or user content; (b) Our content, especially regarding accuracy, completeness, or timeliness; (c) The products, including quality, images, descriptions, specifications, and suitability; (d) Reliance on information in these terms, conditions, or the website; (e) Inability to access the site or partial/unavailable access or errors; (f) Failure or delay in performance due to circumstances beyond our control, including telecommunications failures, power outages, terrorism, strikes, inclement weather, computer breakdowns, supplier delays, and personnel absence, which may extend the time for performance.
17.2 We shall not be liable for any loss of profits, business opportunities, goodwill, savings, or any indirect, special, or consequential loss or damage, even if foreseeable or the possibility was known.
17.3 Our liability, whether directly or indirectly related to these terms (including product purchases), will be limited and capped at the greater of US$1,000 or five times the price you paid for the products causing the liability. Any unpaid amounts owed by you will reduce this limitation.
17.4 Claims for breach of contract, tort, or statutory duty must be made within one year of the incident causing the loss or expense.
17.5 Except where claims cannot be excluded or limited by law, no claim may be made personally against our employees, officers, consultants, or agents involved in performing relevant obligations.
17.6 All representations, warranties, conditions, and obligations implied by law are excluded to the fullest extent permitted by law.
17.7 Claims against us (including employees, officers, or consultants) may only be made for acts or omissions, including related acts or omissions or similar incidents.
17.8 These limitations apply to our aggregate liability to you (or any third party we are liable to) for the same damage, and only one claim applies per instance.
17.9 If a limitation applies, it applies to the entire service or product supply, with no separate limitations for you, your company, or others in your group.
17.10 If we are jointly liable with another party, we are only liable for the part attributable to our fault, and not for the part attributable to another party's fault.
17.11 Liability will be reduced by the amount another party would be liable for if proceedings or claims were brought against them.
17.12 When determining liability, it is not relevant if actions against another party are time-barred, if that party lacks means, relies on exclusions or limitations, or no longer exists.
17.13 Exclusions and Limitations of Liability
The exclusions and limitations of liability in these Terms and Conditions shall not affect our liability: (a) For death or personal injury resulting from our negligence; (b) For fraud or reckless breach of professional duty; (c) For any liability that cannot be excluded or limited under applicable law or jurisdiction, including restrictions on our ability to limit liability; (d) In cases where the law or regulation requires a minimum liability, in which case the minimum required amount will replace the amount that would otherwise apply.
17.14 Remedies
These provisions provide an exhaustive list of remedies available to each party or a third party under or in connection with these Terms.
18. Indemnification
18.1 You agree to indemnify and hold harmless the Indemnified Parties, on demand, against all claims, costs, and losses of any nature that arise from: (a) A material breach by you of these Terms and Conditions; (b) Any fraud, negligence, misconduct, or reckless disregard of your obligations under these Terms and Conditions; (c) Your use of our website.
18.2 We are entitled to claim reimbursement from you for all reasonable costs incurred in connection with an indemnified claim, and such costs will be payable on demand.
19. Force Majeure Event
19.1 If a Force Majeure Event lasts for more than one week, we may terminate these Terms and Conditions immediately by written notice, without any liability other than the refund of the Product you have already paid for and not received.
19.2 We reserve the right to use our discretion in handling a Force Majeure Event to ensure that we meet our obligations under these Terms and Conditions.
20. Variations
20.1 We may change these Terms and Conditions from time to time. We will notify you in advance of any material changes that we believe may be detrimental to you. Any changes will be communicated, and the current version of the Terms and Conditions will apply to your use of our website and any products offered through it.
20.2 If you do not agree to the amended terms and conditions, you must stop using our website or purchasing our products.
20.3 If you have given express consent to these Terms and Conditions, we will ask for your express consent to any revisions before your first purchase of Products after the amendment takes effect. If you do not provide consent and acceptance of the revised Terms and Conditions within the specified time, you must cease using the Site or purchasing our Products.
21. Your Breach
21.1 Without prejudice to our other rights under these Terms, if you breach these Terms in any way, or if we have reasonable grounds to suspect that you have breached these Terms, we may:
(a) Send you one or more formal warnings;
(b) Temporarily block your access to our website;
(c) Suspend the processing of any order;
(d) Refuse to accept any payment from you;
(e) Permanently bar you from accessing our website;
(f) Block access to our website from computers using your IP address;
(g) Contact any or all of your Internet service providers and request that they block your access to our website;
(h) Take legal action against you, whether for breach of contract or otherwise.
21.2 If we suspend, ban, or block your access to our site or any part of our site, you must not take any steps to circumvent such suspension, ban, or block.
22. Termination and Suspension
22.1 You may cease using the Site at any time.
22.2 We may suspend the provision of the Site at any time, with or without cause and with or without notice.
22.3 Without prejudice to paragraph 22.2, we may suspend or terminate your access to the Site if your use of the Site is likely to give rise to or risk giving rise to legal liability of any kind or to disrupt the use of the Site by others.
22.4 If we suspend or terminate your access to the Site, we will endeavour to notify you in advance. However, we may, at our discretion, suspend or terminate your access to the Site immediately and without notice.
22.5 We do not guarantee that our website will always be available or that it will be available without interruption. We may interrupt, suspend, withdraw, or restrict the availability of all or part of our website for commercial or operational reasons. We will endeavour to give you reasonable notice of any such suspension or withdrawal. In the event of any termination, suspension, withdrawal, or modification of the Website, you will not be entitled to any compensation or other payment.
23. Effect of Termination
23.1 Termination of these terms and conditions will immediately end our obligation to provide customer service.
23.2 You will not be entitled to any compensation for the loss of rights, goodwill, or any other losses resulting from the termination of these terms, regardless of the reason.
23.3 Termination will not affect any rights or obligations that have already been established and will not impact provisions of these terms that, by their nature, are meant to survive termination. Specifically, the provisions in Sections 17 (Liability) and 18 (Indemnification) will continue to apply even after termination.
24. General Provisions
24.1 You may not transfer or assign any of your rights under these terms and conditions.
24.2 The rights, powers, and remedies granted in these Terms are cumulative and not exclusive of any other rights or remedies available under the law.
24.3 We may subcontract the hosting of our website to a third party.
24.4 If any provision of these terms is found to be invalid or unenforceable under applicable law, it will be enforced to the fullest extent allowed by law. The invalidity or unenforceability of any provision will not affect the validity of the remaining provisions.
24.5 Failure to exercise or delaying the exercise of any right, power, or remedy under these Terms or by law will not waive that right, power, or remedy. A waiver of one breach does not waive subsequent breaches of the same or any other provision.
24.6 The rights and obligations under these Terms do not require the consent of any third party.
24.7 These Terms are for the benefit of both parties and are not intended to be enforced or benefited by any third parties.
25. Applicable Law
"Order" refers to the order you place on our website to purchase one or more Products from us.
"Order Confirmation" means the email we send to confirm your order, as described in paragraph 4.3.
"Payment Intermediary" refers to any third-party payment processor we use.
"Product" refers to any product offered on our website.
"Website" refers to our website.
"Site Infrastructure" means all our systems (including code) that enable, provide, or describe the Site.
26. General Provisions
26.2 References to "paragraphs" refer to the paragraphs in these Terms and Conditions.
26.3 Headings are for convenience only and do not affect the interpretation or structure of these Terms and Conditions.
26.4 Words in the singular include the plural, and vice versa. Words expressing gender include all genders, and references to persons include individuals, companies, entities, businesses, or partnerships.
If you have any questions or concerns about these Terms and Conditions, the website, or the products, please feel free to email us.