Shipping and Payment Policy

Delivery usually takes between 4 to 11 working days, broken down as follows:

Processing Time: 1-3 working days for order confirmation, customization, quality checks, and packing.
Delivery Time: 3-8 working days, depending on your location, from our shipping center to your doorstep.

You can track your order anytime on our "Order Tracking" page (at the top of the menu). If you have any questions, don't hesitate to reach out!

We provide secure and convenient payment methods to make your shopping experience seamless:

Contact Information:

Email: info@douglasbrisbane.com

Or visit our contact page.

Company Information:

Douglas Brisbane

Address: 98 Argyle Street, Mongkok, Kowloon, 999077, Hong Kong

(Our business address does not serve as a return address. Packages sent here will be rejected.)

Email: info@douglasbrisbane.com

Company no.: 3200349

Phone number: +31 613805904 (no customer support)

Our customer service team is available Monday to Friday from 9 AM to 5 PM.

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