Cancellation Policy

Thank you for shopping with Douglas Brisbane. We aim to provide our customers with the best shopping experience. If you are not completely satisfied with your purchase, we’re here to help! Please review our Return & Refund Policy below.

Returns

We accept returns within 30 days of the purchase date. If you wish to return an item, please ensure it is in its original condition, unused, and with all original packaging and tags attached. To initiate a return, please contact us at info@douglasbrisbane.com or call +852 9433 8402. Our customer service team will guide you through the process.

Important: Return shipping costs will be borne by the customer if the wrong order was made or if the item does not meet the customer’s expectations. However, if you receive a defective or damaged item, we will cover the return shipping cost.

Refunds

Once we receive your returned item, we will process your refund within 7 business days. Refunds will be issued to the original payment method. Please note that it may take a few additional days for the refund to reflect on your account, depending on your bank or payment provider.

Order Processing & Delivery

  • Order Processing Time: We process orders within 1-3 business days. Please ensure your order is placed before 5:00 PM for same-day processing.
  • Shipping Method: All orders are shipped with our Free Shipping service, and shipping is available only within Australia.
  • Transit Time: Orders will be delivered within 3-8 business days, with an overall delivery time of 4-11 business days.

Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original product and place a new order for the item you would like.

Contact Information:

Email: info@douglasbrisbane.com

Or visit our Contact Page

Company Information:

Website: https://douglasbrisbane.com
Store name: Douglas Brisbane
Address: 98 Argyle Street, Mongkok, Kowloon, 999077, Hong Kong

Email: info@douglasbrisbane.com
https://douglasbrisbane.com/pages/contact-us
Phone number: +852 9433 8402

Our customer service team is available Monday to Friday from 9 AM to 5 PM.
We aim to reply within 1 day.