Cancellation Policy

Order Cancellation

If you wish to cancel your order, you must notify us within 24 hours. After this period, we reserve the right to refuse cancellation if your order is already being processed.

In this case, kindly wait for the receipt of your order. Thank you for your understanding.

Please don’t hesitate to reach out to our customer support at:
info@douglasbrisbane.com

 

Contact Information:

Email: info@douglasbrisbane.com

Or visit our contact page.

 

Company Information:

Douglas Brisbane

Address: 98 Argyle Street, Mongkok, Kowloon, 999077, Hong Kong

(Our business address does not serve as a return address. Packages sent here will be rejected.)

Email: info@douglasbrisbane.com

Contact page: https://douglasbrisbane.com/pages/contact

Company no.: 3200349

Phone number: +31 613805904 (no customer support)

Our customer service team is available Monday to Friday from 9 AM to 5 PM.