Privacy Policy

This Personal Data Collection Statement ("PICS") aims to inform you, in line with the Personal Data Protection (Privacy) Regulations, about:

• The purpose for which we collect and use your personal data when you use this website ("Website") or purchase products through it ("Products");
• The parties to whom your personal data may be disclosed;
• The contact details for submitting requests to access or correct your personal data.

We may update this PICS by revising this page. Please review this page periodically to stay informed of any changes.

1. User Data

1.1 ("we", "us", "our") refers to the data user.

2. Data Subjects

This PICS applies to personal data of ("you" or "your"):

• Visitors: Individuals who visit our website;
• Users: Individuals who purchase, request, or receive products;
• Contacts: Individuals who contact us via our website, email, or other methods.

3. What We Collect

3.1 We may collect, store, process, transfer, and use the following types of personal data:

• From Visitors:
• IP address or other unique device identifiers;*
• From Users:
• Username;
• Account password;
• Full name;*
• Email address;*
• Billing address;*
• Delivery address;*
• Payment information;*
• Telephone number;
• From Contacts:
• Full name;*
• Email address;*
• Any other personal data you provide to us.

(* denotes mandatory personal data)

3.2 If you do not provide us with the required mandatory personal data, we may be unable to provide access to our website, deliver products to you, or respond to your inquiries.

4. Purpose and Use

4.1 We may collect, store, process, transfer, and use your personal data for the following purposes:

(a) To provide our products, including:

• Managing and fulfilling your orders;
• Creating and updating your account if you choose to register on our website;
• Processing and facilitating the billing and payment of your orders;

(b) To monitor and analyze the use of our website and compile aggregate statistics about such use;

(c) To personalize your experience on our website, including identifying your preferences and behavior to better meet your individual needs;

(d) To improve our website and products based on information and feedback we receive from you and by analyzing website use and product purchases;

(e) For research and development, including using your personal data to test, research, analyze, and support product development (including machine learning);

(f) For customer service and to assist us in responding more effectively to your inquiries, feedback, and support requests;

(g) For non-marketing communications related to your orders, such as order confirmations and dispatch notifications;

(h) For technical purposes and project management requirements;

(i) To maintain the security and integrity of personal data collected through our website;

(j) For the prevention of fraud;

(k) For legal proceedings or as required by regulatory authorities, government agencies, or official requests;

(l) For direct marketing, but only when we obtain your consent (see paragraph 11 below);

(m) For other purposes directly related to the above.

4.2 Your personal data may not be used for any other purpose unless:

(a) You have given explicit consent for its use for the relevant other purposes;

(b) The purpose is directly related to the purpose for which the personal data was collected;

(c) We are allowed to use the personal data for other purposes under an exemption or in accordance with applicable laws and regulations.

5. Transferees

5.1 We may disclose your personal data to the following persons or entities:

(a) Our employees and officers;

(b) Our subsidiaries and their employees and officers;

(c) Shopify Inc. and its subsidiaries and parent companies, our IT service provider responsible for managing and maintaining the website and processing orders;

(d) PayPal Holdings Inc. and its subsidiaries, along with other payment processors ("Payment Processors") that we engage to handle payment transactions related to our products or business;

(e) Suppliers of our products ("Suppliers") to facilitate product dispatch;

(f) Other service providers and data processors, such as:

• Administrative service providers;
• IT service and software suppliers;
• Data analytics providers;
• Service providers for data input and processing;
• Cloud service providers;
• Credit reference agencies;

(g) Our insurers and bankers;

(h) Our professional legal, financial, and accounting advisors;

(i) Other companies, organizations, or individuals as required by law, regulation, legal process, or government requests, or where disclosure is necessary for security purposes. This may include exchanging your personal data with other entities for fraud protection and prevention;

(j) Other companies, organizations, or individuals in connection with negotiations for a merger, sale of company assets, consolidation or reorganization, financing, or acquisition of all or part of our business.

5.2 When you make payments through payment processors, you enter into a direct contract with the payment processor and are bound by its terms of use and privacy policy. We recommend reviewing the payment processor's privacy policy and, if applicable, giving your consent to any policy not covered by this PICS or our Privacy Policy.

5.3 If we share your personal data with third parties, we will ensure its confidentiality by including confidentiality clauses or other contractual safeguards in agreements with those third parties.

5.4 We may disclose your personal data to individuals or entities not listed in paragraph 5.1 if we inform you in advance and obtain your consent.

Contact Information:

Email: info@douglasbrisbane.com

Or visit our contact page.

 

Company Information:

Douglas Brisbane

Address: 98 Argyle Street, Mongkok, Kowloon, 999077, Hong Kong

(Our business address does not serve as a return address. Packages sent here will be rejected.)

Email: info@douglasbrisbane.com

Contact page: https://douglasbrisbane.com/pages/contact

Company no.: 3200349

Phone number: +31 613805904 (no customer support)

Our customer service team is available Monday to Friday from 9 AM to 5 PM.