Privacy Policy

At Douglas Brisbane, your privacy is a top priority. This Privacy Policy outlines the types of personal information we collect, how we use it, and how we protect it. By using our website, you consent to the practices described in this policy.

Information We Collect

We collect several types of information in order to provide a better shopping experience and improve our services:

  1. Personal Information:

    • Name
    • Email Address
    • Phone Number
    • Shipping and Billing Address

  2. Payment Information: We use a third-party payment processor for transactions. Payment details (credit card, billing information) are handled securely by the payment processor, and we do not store sensitive payment information.

  3. Website Usage Data:

    • Cookies: We use cookies and similar tracking technologies to enhance your user experience and track site usage for analytics purposes.
    • IP Address: We may collect your IP address to help troubleshoot technical issues and prevent fraud.

How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders (including sending order confirmations, invoices, and shipping updates).
  • To improve our website and provide a better shopping experience based on your preferences.
  • To communicate with you regarding your orders, promotions, and any other inquiries you may have.
  • To comply with legal obligations and enforce our policies.

Data Security

Your personal information is important to us, and we are committed to keeping it secure. We implement industry-standard security measures to protect your data during transmission and storage. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

Sharing Your Information

We will not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted partners for the following reasons:

  • Third-Party Service Providers: We use third-party services (such as payment processors, shipping companies, and email marketing services) to facilitate transactions, deliveries, and communications.
  • Legal Compliance: We may disclose your information to comply with legal obligations or respond to legal processes, such as court orders or subpoenas.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve the functionality of our website and provide a more personalized shopping experience. Cookies are small text files stored on your device that help us remember your preferences and analyze website traffic.

You can manage or disable cookies in your browser settings. However, doing so may affect the functionality of the website.

Your Rights and Choices

You have the right to:

  • Access and Update Your Information: You can review and update your personal information by logging into your account on our website.
  • Opt-Out of Marketing Communications: If you no longer wish to receive marketing emails from us, you can unsubscribe by clicking the “unsubscribe” link in any promotional email, or by contacting us directly.
  • Request Deletion: You may request that we delete your personal data, subject to legal requirements and retention periods.

Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from anyone under the age of 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. When we make changes, we will post the updated policy on this page and update the "Effective Date" at the top. We encourage you to review this page periodically to stay informed about how we are protecting your information.

Contact Information:

Email: info@douglasbrisbane.com

Or visit our Contact Page

Company Information:

Website: https://douglasbrisbane.com
Store name: Douglas Brisbane
Address: 98 Argyle Street, Mongkok, Kowloon, 999077, Hong Kong

Email: info@douglasbrisbane.com
https://douglasbrisbane.com/pages/contact-us
Phone number: +852 9433 8402

Our customer service team is available Monday to Friday from 9 AM to 5 PM.
We aim to reply within 1 day.