Frequently Asked Questions
Welcome to the Douglas Brisbane FAQ page! Here, we’ve answered some of the most commonly asked questions to help you find the information you need quickly. If you can’t find your question here, feel free to reach out to our customer service team at info@douglasbrisbane.com.
1. What products do you sell?
We offer a wide variety of high-quality clothing and accessories for both men and women. Our collection includes casual wear, formal wear, activewear, and more. Visit our online store to explore our latest styles.
2. Where do you ship?
Currently, we only ship to Australia. We offer Free Shipping on all orders within Hong Kong.
3. How much does shipping cost?
We are pleased to offer Free Shipping on all orders within Australia, with no minimum purchase required!
4. How long will it take to receive my order?
- Order Processing Time: We process all orders within 1-3 business days after your purchase is confirmed.
- Delivery Time: Orders are usually delivered within 3-8 business days from the date of shipment.
- Total Delivery Time: Your order will typically arrive within 4-11 business days.
Please note that delivery times may vary due to external factors such as weather or postal service delays.
5. How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to track your package. You can use this link to monitor your order’s progress.
If you don’t receive tracking details, please contact us at info@douglasbrisbane.com.
6. Can I change or cancel my order after placing it?
You can cancel your order within 24 hours of placing it, provided the order has not yet been processed or shipped. Once your order has been processed or shipped, it cannot be canceled.
If you wish to cancel, please contact us as soon as possible at info@douglasbrisbane.com.
7. Do you accept returns or exchanges?
Yes, we accept returns within 30 days of receiving your order. Please ensure the items are in their original, unused condition with all tags attached.
- Return Process: To initiate a return, please contact us at info@douglasbrisbane.com.
- Return Shipping: If the return is due to a wrong order, the return shipping cost is the customer’s responsibility. However, if the item is damaged or defective, we will cover the return shipping costs.
For more information, please refer to our Return & Refund Policy.
8. How do I request a refund?
Refunds will be processed within 7 business days after we receive your returned item. The amount will be credited back to your original payment method.
Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.
9. What payment methods do you accept?
We accept the following secure payment methods:
- PayPal
- Visa
- MasterCard
All payments are processed securely via trusted third-party payment providers.
10. How do I contact customer support?
If you have any questions or need assistance, feel free to contact our customer support team:
- Phone: +852 9433 8402
- Email: info@douglasbrisbane.com
- Business Hours: Monday through Friday, 09:00 AM - 05:00 PM (Australia Time)
We are here to assist you with any queries!
11. Do you offer gift cards?
Currently, we do not offer gift cards. Please check back for future updates or sign up for our newsletter to stay informed about new features and products.
12. Are your products sustainable or eco-friendly?
We are committed to offering high-quality products while considering environmental impact. While we are continuously exploring sustainable practices and materials, we do not yet offer a full eco-friendly product line. Stay tuned for future sustainability initiatives!
13. Do you offer any discounts or promotions?
From time to time, we may offer promotions, sales, and discounts. We recommend subscribing to our newsletter to receive updates on our latest offers, new arrivals, and exclusive deals.
14. How do I know what size to order?
We provide size charts for all our products on the individual product pages. If you are unsure about your size, please refer to these charts for guidance. If you have any further questions, our customer service team is happy to assist!
15. Is it safe to shop on your website?
Yes, your safety and privacy are our top priorities. Our website uses SSL encryption to ensure that your personal and payment information is secure. We also comply with all applicable privacy regulations to protect your data.
Still have questions?
If you can’t find the answer you’re looking for or need further assistance, feel free to reach out to us at info@douglasbrisbane.com. We're happy to help!
Contact Information:
Email: info@douglasbrisbane.com
Or visit our Contact Page
Company Information:
Website: https://douglasbrisbane.com
Store name: Douglas Brisbane
Address: 98 Argyle Street, Mongkok, Kowloon, 999077, Hong Kong
Email: info@douglasbrisbane.com
https://douglasbrisbane.com/pages/contact-us
Phone number: +852 9433 8402
Our customer service team is available Monday to Friday from 9 AM to 5 PM.
We aim to reply within 1 day.