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Order Processing Time

We process orders within 1-3 business days of placement, ensuring a quick start to your shopping journey.

Delivery Time

Once shipped, orders typically arrive within 3 to 8 business days across Australia.

Order Tracking

After your order is dispatched, we’ll send a confirmation email with your order number. You can track your shipment anytime via our 'Order Tracking' page by entering the provided order number.

Shipping Costs

Enjoy free shipping on every order, with no hidden charges regardless of your package's size or weight.

Return Policy

Changed your mind? You can return items within 30 calendar days of receipt. Please note, return shipping costs are the responsibility of the buyer. Refunds, once approved, will be processed using the original payment method. For full details, check our Return Policy.

Exceptions to the Return Policy

Certain conditions apply: partial refunds may be issued for used, damaged, or non-original condition items. Please refer to our Return Policy for specific information.

Contact Us

Have questions or need help? Visit our Contact page, and we’ll respond promptly to address your concerns.

We love hearing from you! Whether it’s about products, orders, or feedback, we’re here to assist and ensure you have a seamless experience with us.

 

Contact Information:

Email: info@douglasbrisbane.com

Or visit our contact page.

 

Company Information:

Douglas Brisbane

Address: 98 Argyle Street, Mongkok, Kowloon, 999077, Hong Kong

(Our business address does not serve as a return address. Packages sent here will be rejected.)

Email: info@douglasbrisbane.com

Contact page: https://douglasbrisbane.com/pages/contact

Company no.: 3200349

Phone number: +31 613805904 (no customer support)

Our customer service team is available Monday to Friday from 9 AM to 5 PM.