Terms Of Service
Welcome to Douglas Brisbane! These Terms of Service ("Terms") govern your use of our website located at https://douglasbrisbane.com ("Site"), operated by Douglas Brisbane ("we," "us," or "our"). By accessing or using our Site and services, you agree to comply with these Terms. Please read them carefully.
1. General Terms
By using our Site, you affirm that you are at least 18 years of age, or the legal age of majority in your jurisdiction, and you have the legal capacity to enter into this agreement. If you are under 18, you may only use our Site with the consent and supervision of a parent or guardian.
We reserve the right to change, modify, or update these Terms at any time without notice. Any changes will be effective immediately upon posting on this page. We encourage you to review these Terms periodically.
2. Account Registration
To make a purchase on our Site, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to keep your account information up to date. You are responsible for maintaining the confidentiality of your account and password and for all activities that occur under your account.
If you believe that your account has been compromised or there has been any unauthorized use, please contact us immediately at info@douglasbrisbane.com.
3. Product Information and Availability
We strive to provide accurate descriptions of our products, including pricing, sizes, and colors. However, we cannot guarantee that all information is free from errors or omissions. If a product is incorrectly priced or described, we reserve the right to cancel or modify your order.
Product availability may vary, and we are not liable for out-of-stock items or changes in stock status. We will notify you as soon as possible if an item in your order is unavailable.
4. Orders and Payments
By placing an order on our Site, you are making an offer to purchase the selected items subject to availability and confirmation of the order. We reserve the right to accept or reject your order for any reason, including but not limited to availability of products, errors in pricing, or suspicion of fraudulent activity.
We accept payment through various methods as available on our checkout page. All payments are processed securely by a third-party payment processor. You agree to provide accurate payment information and authorize us to charge your account for the full amount of your order, including taxes and shipping.
5. Shipping and Delivery
We offer Free Shipping for all orders within Australia. Orders are processed within 1-3 business days and shipped using our designated shipping method. Please refer to our Shipping Policy for more details on delivery times and costs.
Important: Delivery times are estimates, and we are not responsible for delays caused by external factors such as weather, customs, or postal service delays.
6. Returns and Refunds
We accept returns within 30 days of your purchase, as outlined in our Return & Refund Policy. You are responsible for the return shipping costs if the wrong order was made or if you change your mind. However, if the product is defective or damaged, we will cover the return shipping costs.
Refunds will be processed within 7 business days after we receive the returned item, and the amount will be credited back to your original payment method.
7. Intellectual Property
All content on our Site, including logos, trademarks, images, graphics, and text, is owned by Douglas Brisbane or its licensors and is protected by copyright and intellectual property laws. You may not use, reproduce, or distribute any of our content without our explicit permission.
8. Prohibited Conduct
You agree not to:
- Use our Site for any unlawful purpose or in any manner that violates any applicable law or regulation.
- Attempt to gain unauthorized access to our Site, other users' accounts, or any associated systems or networks.
- Use any automated means, such as bots or scrapers, to access or collect data from our Site.
- Engage in any activity that interferes with or disrupts our Site or servers.
9. Limitation of Liability
To the fullest extent permitted by law, Douglas Brisbane is not liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our Site, products, or services. Our liability is limited to the total amount paid for the products or services in question.
10. Indemnification
You agree to indemnify and hold harmless Douglas Brisbane, its officers, employees, agents, and affiliates from any claims, losses, damages, liabilities, or expenses (including legal fees) arising from your use of the Site, violation of these Terms, or infringement of any third-party rights.
11. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of Australia. Any disputes arising under or in connection with these Terms will be resolved through arbitration in Australia.
Contact Information:
Email: info@douglasbrisbane.com
Or visit our Contact Page
Company Information:
Website: https://douglasbrisbane.com
Store name: Douglas Brisbane
Address: 98 Argyle Street, Mongkok, Kowloon, 999077, Hong Kong
Email: info@douglasbrisbane.com
https://douglasbrisbane.com/pages/contact-us
Phone number: +852 9433 8402
Our customer service team is available Monday to Friday from 9 AM to 5 PM.
We aim to reply within 1 day.