Payment Policy
At Douglas Brisbane, we strive to offer a secure, convenient, and seamless shopping experience. This Payment Policy outlines the available payment methods for your orders, as well as how we securely process payments.
Accepted Payment Methods
We provide the following secure payment methods:
- PayPal
- Visa
- MasterCard
All payments are processed securely through our trusted third-party payment providers to ensure your information is protected.
Order Confirmation
After completing your purchase, you will receive an order confirmation email with all the details of your transaction, including the items purchased, total amount, and expected delivery time. Please note that this is not a shipping confirmation; it simply confirms that your order has been successfully received.
Payment Security
We take the security of your payment seriously. All transactions on our website are processed using SSL encryption to protect your payment details during transmission. We do not store sensitive payment information on our servers.
Our payment processors, such as PayPal and credit card providers, use their own robust security measures to protect your personal and payment data.
Currency
All prices listed on our website are in Australian Dollars (AUD). Your payment will be processed in AUD, including any applicable taxes or discounts, at the time of purchase.
Payment Authorization
Once you enter your payment details, we will authorize the payment. After the transaction is confirmed, your order will be processed according to our Shipping Policy. In the event that we cannot authorize or process your payment, we will notify you immediately and your order will be canceled.
Taxes
Any applicable taxes are included in the final price of your order. The amount of tax will be calculated during checkout based on your shipping address, in accordance with Hong Kong tax laws.
Pricing Errors
In the event of a pricing or information error on the site, we reserve the right to cancel or modify your order. If such an error occurs, we will contact you to notify you of the issue and provide options for proceeding with your order.
Refunds
Refunds for canceled orders or returns will be processed in accordance with our Return & Refund Policy. Refunds will be issued to the original payment method. Please note that depending on your payment provider, it may take several business days for the refund to appear in your account.
Order Cancellations
If you wish to cancel your order, you must do so within 1 hour of placing it, as long as the order has not yet been processed or shipped. Once your order has been processed or shipped, it cannot be canceled.
To cancel an order, please contact us at info@douglasbrisbane.com as soon as possible.
Contact Information:
Email: info@douglasbrisbane.com
Or visit our Contact Page
Company Information:
Website: https://douglasbrisbane.com
Store name: Douglas Brisbane
Address: 98 Argyle Street, Mongkok, Kowloon, 999077, Hong Kong
Email: info@douglasbrisbane.com
https://douglasbrisbane.com/pages/contact-us
Phone number: +852 9433 8402
Our customer service team is available Monday to Friday from 9 AM to 5 PM.
We aim to reply within 1 day.