Shipping Policy
Thank you for shopping at Douglas Brisbane! We are committed to providing you with the best shopping experience, and this page outlines our shipping process and delivery details.
Shipping Method and Cost
We offer Free Shipping for all orders within Australia.
- Shipping Method: All orders are shipped via our designated shipping carrier under the "Free Shipping" service.
- Shipping Cost: We offer FREE SHIPPING on all orders, with no minimum purchase required.
Order Processing Time
We process orders within 1-3 business days after your purchase is confirmed. Orders placed before 5:00 PM (Australia Time) will be processed the same day. Orders placed after 5:00 PM will be processed the next business day.
Our business days are Monday through Friday, excluding public holidays in Australia.
Shipping and Delivery Time
- Delivery Time: Orders are typically delivered within 3-8 business days from the date of shipment.
- Total Delivery Time: The overall delivery time is between 4-11 business days (this includes order processing and transit time).
Please note that delivery times may vary depending on your location and external factors such as weather conditions, public holidays, or courier delays.
Shipping Locations
Currently, we only offer shipping within Australia.
Order Tracking
Once your order has been shipped, you will receive an email with your tracking number and a link to track your package. If you do not receive tracking details, please contact us at info@douglasbrisbane.com for assistance.
Shipping Restrictions
- We currently only ship to Australia addresses.
- We are unable to ship to P.O. Boxes or international addresses at this time.
Order Issues and Delays
While we strive to process and deliver your orders promptly, occasional delays may occur due to various factors, such as weather, shipping company issues, or high demand. If there is a significant delay or issue with your order, we will notify you as soon as possible.
If your order does not arrive within the estimated delivery time, please contact our customer support team at info@douglasbrisbane.com and we will help resolve the issue.
Damaged or Lost Items
We take great care in packaging your items to ensure they arrive safely. However, if you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange a return and replacement at no cost to you.
If your package is lost or not delivered within the expected timeframe, please reach out to us. We will initiate an investigation with our shipping partner to resolve the issue.
Contact Information:
Email: info@douglasbrisbane.com
Or visit our Contact Page
Company Information:
Website: https://douglasbrisbane.com
Store name: Douglas Brisbane
Address: 98 Argyle Street, Mongkok, Kowloon, 999077, Hong Kong
Email: info@douglasbrisbane.com
https://douglasbrisbane.com/pages/contact-us
Phone number: +852 9433 8402
Our customer service team is available Monday to Friday from 9 AM to 5 PM.
We aim to reply within 1 day.